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Customer care


Contact us

Feel free to contact us 7 days a week. We'll usually get back to you within 12 hours. We’re here to help you with:

  • Size and fit advice
  • Product information
  • Exchanges and returns
  • Delivery

Email help@wearvaughan.com or see if we have already answered your question below.

Size & fit

Our classic shirts are slightly oversize for an easy, body skimming fit. If you prefer a closer fit, order one size smaller than usual. If you're not sure or between sizes, contact us at help@wearvaughan.com, our stylists will help you order the perfect size.

Shirt dimensions in centimeters

XS S M L
Length 69 cm 70 cm 71 cm 72 cm
Shoulder 42 cm 43 cm 44 cm 45 cm
Bust 94 cm 100 cm 106 cm 112 cm
Hips 96 cm 102 cm 108 cm 114 cm
Sleeve 57 cm 58 cm 59 cm 60 cm

Shirt dimensions in inches

XS S M L
Length 27.2 in 27.6 in 28.0 in 28.3 in
Shoulder 16.5 in 16.9 in 17.3 in 17.7 in
Bust 37.0 in 39.4 in 41.7 in 44.1 in
Hips 37.8 in 40.2 in 42.5 in 44.9 in
Sleeve 22.4 in 22.8 in 23.2 in 23.6 in

 

Payments

We accept Visa, MasterCard and PayPal payments through our secure checkout.

Contact us at help@wearvaughan.com if you would like to make your payment through another method such as bank transfer or check.

Order processing

When you place your order through our website, your credit card or PayPal account will be charged immediately and your order will be processed within 24 hours.

Orders are shipped from our Hong Kong warehouse every Tuesday and Friday, with the exception of public holidays.

You will receive a confirmation email once your order has been shipped which will include tracking details.

If you have any questions regarding your shipment or order tracking, please email us at help@wearvaughan.com

FREE worldwide shipping

We are pleased to offer you free standard shipping anywhere in the world.

Delivery times vary by country but you can usually expect to receive your order within 7-15 business days.

Approximate delivery times for standard shipping are as follows:

  • Australia 7-15 business days
  • Canada 8-10 business days
  • Denmark 6-9 business days
  • France 7-12 business days
  • Hong Kong 1-3 business days
  • Ireland 7-10 business days
  • New Zealand 5-12 business days
  • Singapore 10-15 business days
  • United Kingdom 8-14 business days
  • United States 7-10 business days 

Express shipping

Expedited and express shipping are available at a special subsidized rate and calculated based on the weight of your order and your shipping location.

Once you reach check out, our website will display the following options:

  • Free standard shipping
  • The fastest shipping option
  • Best value for money

In the event that your parcel will be eligible for VAT charges upon arrival in your country, the estimated charge will also be displayed so you know what to expect at delivery.

14 day return policy

If you're not 100% thrilled with your order email help@wearvaughan.com within 14 days after you receive your order and we'll help you make an exchange or return.

Merchandise must not be worn or altered and all tags must be attached. Monogrammed items cannot be returned or exchanged.

Prepaid returns for customers in the United States

Customers in the United States may also request a prepaid return label for additional convenience when making returns.

Once your return is processed, a fee of $35 will be deducted from the order refund amount.

Eco-friendly dyes

All silks used for VAUGHAN shirts are custom dyed before being sent to our workshop. Our mills use only eco friendly, non toxic dyes so you can rest assured that your VAUGHAN shirt will not contain any irritants or pollutants.

Security

You can rest easy knowing that your credit card and order data is encrypted and secure. Our checkout is Level 1 PCI compliant and we use 128 bit SSL certificates to keep order details secure. This is the same level of encryption used by large banks.

If you have any questions regarding our site security, please email info@wearvaughan.com.

Privacy

Protecting your privacy is important to us. We will never sell, rent or disseminate your personal information to other parties.

We collect from you personal data which will be used by us for the purpose of: providing online shopping services; product marketing and promotion; fulfilling your orders for products; order processing and payment clearing; membership registration, future communication and liaison with you; statistics work and purposes relating or incidental thereto.

Your personal data is kept confidential, however we have certain third party service providers who perform important business functions on our behalf, such as: processing credit card transactions, fulfilling orders and delivering packages. They have access to personal data needed to carry out their functions, but they may not use it for other purposes.

Our website may contain links and/or advertising banners which connect you to third parties' websites. You take your own risk to supply any personal data to those websites if you are asked to do so by them, and we will not be responsible for the actions of those websites.

We make use of Google Analytics to gain insight into our customers' experience on our website and make continuous updates and improvements to the site. Google Analytics does not record any sensitive data that would compromise our customers' security or any information that could be used to identify users in any way. If you have any questions about our Privacy Policy or our use of Google Analytics, please contact us.

If you have supplied any personal data to us, you have the right to request access to and correction of such personal data held by us. Inquiries concerning your personal data held by us, including making of access and corrections, should be addressed to:

Customer Service Officer, Vaughan Limited, AMTEL Building 144-148 Des Voeux Road, Central, Hong Kong, SAR

We may take steps to verify your identity before granting access or permitting corrections to your personal data.